Experis Launches EXCELERATE AI in Major Push to Scale Enterprise AI Adoption

Experis, the technology services brand within the ManpowerGroup family, has announced the launch of EXCELERATE AI, a new enterprise AI services suite built to help organizations design, deploy, manage, and scale AI agents across their operations. At the same time, the company revealed a strategic partnership with SoundHound AI, which will serve as its conversational AI technology partner in the United States. According to the announcement, the new offering is aimed at helping businesses move beyond AI pilots and experiments toward practical, measurable results in the real world.

What Happened

The announcement was released on March 17, 2026, from Milwaukee. Experis said the new EXCELERATE AI portfolio marks an important expansion of its role in the market. The company is no longer positioning itself only as a provider of technology talent and workforce solutions. It is now also stepping into the design, implementation, orchestration, and ongoing management of enterprise AI agents. That shift reflects a larger trend in the business world, where companies are searching for practical ways to combine human expertise with intelligent automation rather than treating AI as a separate experiment.

The Core Idea Behind EXCELERATE AI

At the heart of the new launch is a simple but important idea: the future of work is not about replacing people with software. Instead, it is about building systems where humans and AI agents work side by side. Experis said many organizations have already invested heavily in artificial intelligence, but the toughest part is no longer buying tools. The harder challenge is turning AI spending into operational value, business performance, and better service outcomes. EXCELERATE AI is designed to close that gap by combining strategy, engineering, implementation, governance, talent, and change management into one services portfolio.

Why This Launch Matters

The launch matters because many enterprises are stuck in the same place: they have tested AI in isolated projects, but they have not yet scaled it across departments or business functions. Experis is presenting EXCELERATE AI as a bridge from ambition to execution. Its official materials describe the suite as a way to help organizations activate AI, implement it with confidence, and expand it across the enterprise through expert delivery and skilled talent support. In plain terms, the company is trying to help clients move from “we are exploring AI” to “we are using AI productively at scale.”

SoundHound AI’s Role in the Partnership

To strengthen the new portfolio, Experis selected SoundHound AI as its conversational AI technology partner. SoundHound AI is known for voice AI, conversational AI, and agentic AI tools that support customer service, IT operations, and industry-specific workflows. Under the partnership, SoundHound AI’s technology will serve as a major enabling layer inside the broader Experis services framework. That means Experis will lead the consulting, deployment, and enterprise delivery work, while SoundHound AI will provide key conversational and agentic AI capabilities that clients can use in real operational environments.

More Than a Vendor Relationship

This is not being framed as a basic software resale deal. The announcement presents the collaboration as a strategic effort to combine two different strengths. Experis brings technology consulting, workforce expertise, engineering services, enterprise transformation knowledge, and implementation discipline. SoundHound AI brings conversational AI, agentic systems, and automation tools such as its Amelia platform and Autonomics offering. Together, the companies say they can help enterprises deploy AI faster, reduce operational strain, improve service quality, and shorten the time it takes to see business value.

Industries Targeted First

The first wave of this collaboration will focus on industries Experis already serves in the United States, beginning with healthcare, financial services, and retail. These sectors are under pressure to modernize service delivery while handling complex workflows, strict compliance needs, and rising expectations from both customers and employees. For these industries, conversational AI and AI agents can be useful in areas such as contact centers, internal support, patient interactions, customer account support, service requests, and digital self-service. Experis and SoundHound AI say the new partnership is meant to help organizations tackle exactly those kinds of needs.

Healthcare

In healthcare, SoundHound AI says its conversational AI tools can support appointment management, prescription refill workflows, virtual check-in, and staff or patient support experiences. That fits the larger Experis message that AI agents can improve responsiveness while easing pressure on human teams. For hospitals, clinics, and health systems, the combination could potentially support both patient-facing and employee-facing service models, especially where demand is high and response times matter.

Financial Services

For financial services, SoundHound AI describes use cases such as answering customer questions, assisting with accounts and loans, supporting transactions, and handling certain service interactions in secure and compliant ways. When combined with Experis’ enterprise implementation services, these capabilities could help banks, insurers, and related firms modernize support channels without removing the human layer that still matters in sensitive financial decisions.

Retail

In retail, AI agents are increasingly used to guide shoppers, answer common questions, process simple requests, and improve support experiences across multiple channels. SoundHound AI says its solutions can help with product discovery, promotions, purchases, returns, and exchanges. Experis appears to be aiming at that opportunity by combining operational transformation services with AI-enabled customer engagement tools.

How the Offering May Be Used Inside Enterprises

One of the clearest signals in the announcement is the focus on contact centers and IT service desks. These are areas where AI agents can answer questions, automate routine tasks, escalate issues when needed, and handle high volumes of repetitive interactions. SoundHound AI says its technologies can manage complex, multi-step requests through both voice and text. Its Autonomics platform is also described as an AI-driven operations tool that can automate IT processes, diagnose issues, and speed up resolution. That makes the partnership particularly relevant for organizations looking to modernize service operations rather than simply adding a chatbot to a website.

IT Service Management and Automation

SoundHound AI’s Autonomics platform is positioned as a modern AIOps and ITSM automation solution. On its official site, the company describes it as enabling AI-driven, end-to-end automation of IT systems through a unified operating view. In the context of the Experis partnership, this matters because enterprise AI adoption often stalls when back-end systems remain too fragmented or too manual. A service suite that can connect consulting, deployment, workflow design, and automated operations may offer a more complete path to transformation.

What Executives Are Saying

Experis U.S. President Kye Mitchell said the biggest challenge for organizations is not access to AI technology itself, but turning investment into business outcomes. In the company’s view, that requires more than software licenses. It requires human expertise, operating model redesign, technical delivery, and a clear plan for how people will work alongside AI agents. Mitchell said the launch reflects Experis’ “Humans First, Digital Always” philosophy, highlighting the company’s belief that AI transformation depends just as much on skills and workforce readiness as it does on platforms and infrastructure.

SoundHound AI Co-Founder and CEO Keyvan Mohajer said enterprises want to move beyond experimentation and into solutions that generate measurable impact. His comments suggest that SoundHound AI sees this alliance as a way to extend its technology deeper into large-scale enterprise environments by combining its AI platforms with Experis’ consulting and implementation reach. The shared message from both leaders is clear: companies want AI that works in production, not just in proof-of-concept mode.

A Shift in the Enterprise AI Market

This launch reflects a broader shift in the enterprise AI market. Over the past few years, companies have raced to test generative AI, copilots, and automated assistants. But testing is one thing; operationalizing AI across an organization is much harder. Enterprises must connect AI systems to business processes, data environments, governance rules, employee workflows, and customer experience standards. By launching EXCELERATE AI as a service portfolio rather than a standalone app, Experis is signaling that the market increasingly values execution, integration, and change management just as much as raw model capability. That positioning is also visible in Experis’ own description of EXCELERATE AI as a suite for activating, implementing, and scaling agentic AI across the enterprise.

Why “Humans and Agents” Is the Key Message

The phrase “humans and agents working together” is more than a catchy slogan. It points to a practical design principle for enterprise AI. In many business settings, companies do not want fully autonomous systems making every decision. They want AI to handle repetitive work, surface information quickly, route requests intelligently, and support employees so people can focus on judgment-heavy tasks. The Experis announcement leans hard into that view. It argues that the winning formula is not AI alone, and not human labor alone, but a managed combination of the two. That message may appeal to organizations that are excited about AI’s upside but still cautious about risk, compliance, trust, and workforce impact.

What SoundHound AI Brings Technically

SoundHound AI has built a broad portfolio in voice and conversational AI. Its official materials describe solutions for healthcare, finance, restaurants, automotive, retail, hospitality, human resources, telecom, utilities, and IT service desks. The company says its AI agents can work across voice, chat, and other conversational channels, helping businesses resolve requests, automate workflows, and create more natural user experiences. Its Amelia platform is marketed as a context-aware conversational AI layer with guardrails and human escalation paths, while Autonomics focuses more on IT operations and workflow automation. These capabilities line up closely with the kind of enterprise service transformation Experis says it wants to deliver.

What Experis Brings Beyond Technology

Experis is emphasizing that AI success depends on people, skills, and execution discipline. That is where its background in talent, workforce solutions, and technology services becomes important. The company describes itself as focused on shortening the distance between innovation and business impact. In the EXCELERATE AI context, that means helping clients choose use cases, prepare teams, design workflows, integrate systems, and support adoption over time. This services-led angle could be especially attractive to enterprises that do not just need software, but also need help with staffing, training, governance, and transformation management.

Potential Benefits for Enterprise Clients

Based on the announcement and supporting product information, enterprises considering the new offering may be drawn to several promised benefits. These include faster time-to-value, improved service responsiveness, lower operating costs, greater efficiency, reduced pressure on service teams, and better customer and employee experiences. In practical terms, the companies are saying AI agents can absorb routine tasks and high-volume interactions, while human experts focus on more complex work. That kind of division of labor is increasingly central to enterprise automation strategies.

Possible Outcomes Mentioned or Implied

Enterprises could use the combined offering to:

• modernize contact center operations;
• automate portions of IT support and issue resolution;
• improve digital self-service across customer and employee channels;
• handle multi-step requests through voice or text interfaces;
• connect AI deployment with workforce planning and skills support;
• scale AI programs with more structure and governance.

Why Timing Matters in 2026

The timing of the announcement is notable. By early 2026, enterprise AI conversations had already moved well beyond simple chatbots and idea-stage pilots. Buyers were asking harder questions: How do we govern AI? How do we integrate it into legacy systems? How do we control risk? How do we measure ROI? How do we retrain teams? The Experis and SoundHound AI partnership appears designed to answer that new phase of demand. Instead of offering only model access or generic automation claims, the alliance is being positioned around implementation, orchestration, support, and measurable outcomes.

Challenges the Partnership Will Need to Solve

Even with strong demand, enterprise AI rollouts are rarely simple. Companies still face major hurdles such as data quality issues, integration with existing systems, cybersecurity requirements, regulatory expectations, internal resistance to change, and uncertainty around ownership of AI programs. Experis appears to be acknowledging those realities by emphasizing change management, talent strategy, and responsible deployment. SoundHound AI’s focus on enterprise-grade conversational systems and guided automation may also help address the concern that many AI projects work well in demos but struggle in live environments. Still, real success will depend on execution inside client organizations.

Strategic Meaning for Experis

For Experis, this looks like a significant strategic expansion. The company is moving further up the value chain, from supporting digital transformation with talent and services to helping shape the AI operating layer itself. If EXCELERATE AI gains traction, it could strengthen Experis’ position as a partner for enterprises that want both human capability and digital scale. It also fits the broader ManpowerGroup message that advanced technology still depends on human ingenuity, readiness, and adaptation.

Strategic Meaning for SoundHound AI

For SoundHound AI, the partnership offers a route into deeper enterprise deployments through a trusted services channel. The company already has technology covering conversational AI, agentic workflows, and AI-powered automation. By aligning with Experis, it gains a partner that can help bring those tools into large, complex client environments that need integration support, program design, and ongoing delivery services. That could broaden the real-world reach of SoundHound AI’s platforms across sectors such as healthcare, finance, retail, and enterprise IT.

Bottom Line

The launch of EXCELERATE AI and the new partnership with SoundHound AI show that Experis wants to play a larger role in the next stage of enterprise AI adoption. The message behind the move is straightforward: businesses do not just need AI tools; they need a way to turn those tools into real operational results. By combining Experis’ consulting, delivery, and workforce strengths with SoundHound AI’s conversational and agentic technologies, the two companies are aiming to help enterprises build service models where people and AI agents work together more effectively. Whether the partnership reshapes the market will depend on client adoption and execution, but the strategy is clearly built around one of 2026’s biggest enterprise technology priorities: moving AI from promise to performance.

Company Background

About Experis

Experis is a global technology services brand and part of the ManpowerGroup family. The company says its mission is to shorten the distance between innovation and business impact by combining talent and technology. It also presents human ingenuity as the key force that unlocks the full value of advanced tools such as AI. That people-centered message sits at the center of the EXCELERATE AI launch.

About SoundHound AI

SoundHound AI is a voice and conversational AI company that offers enterprise solutions across industries including healthcare, financial services, retail, automotive, restaurants, hospitality, and IT. Its platforms include conversational AI agents, agentic AI capabilities, and automation tools for enterprise operations. The company says its technologies support large volumes of interactions and are designed for real business use cases rather than simple scripted exchanges.

Conclusion

In a market crowded with AI announcements, this one stands out because it is focused less on hype and more on operational deployment. Experis is entering the enterprise AI services space with a clear message about execution, workforce readiness, and measurable business outcomes. SoundHound AI adds the conversational and automation technologies needed to make that vision practical. Together, they are betting that the most effective future for enterprise AI will not be fully human or fully automated. It will be a connected model where skilled people and intelligent agents deliver better work together.

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